Refund Policy

Last Updated: April 25, 2024

Introduction

At MarigoldBay, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines for refunds and cancellations. By making a purchase on our website, you agree to the terms of this policy.

Digital Products

E-Books and Digital Downloads

Due to the nature of digital products, all sales of e-books, digital art guides, templates, and other downloadable content are final and non-refundable once the download has been initiated or the access link has been provided.

However, if you experience technical issues that prevent you from accessing your purchase, please contact our customer support team within 7 days of purchase, and we will work to resolve the issue or provide a replacement.

Online Courses and Workshops

For online courses and workshops:

  • You may request a full refund within 14 days of purchase if you have not accessed more than 20% of the course content.
  • If you have accessed more than 20% but less than 50% of the course content, you may be eligible for a partial refund at our discretion.
  • No refunds will be issued after 14 days of purchase or if you have accessed more than 50% of the course content.

To request a refund for an online course or workshop, please email [email protected] with your order number and reason for the refund request.

Physical Products

Art Prints and Merchandise

For physical products such as art prints, books, and merchandise:

  • You may return unused, unopened items in their original packaging within 30 days of delivery for a full refund of the purchase price (excluding shipping costs).
  • If you receive damaged or defective items, please contact us within 7 days of delivery, and we will arrange for a replacement or refund.
  • Custom or personalized items are non-refundable unless they arrive damaged or defective.

Return Shipping

For returns of physical products:

  • Return shipping costs are the responsibility of the customer, except in cases where the item was received damaged or defective.
  • We recommend using a trackable shipping service as we cannot be responsible for items lost during return shipping.
  • Original shipping costs are non-refundable unless the return is due to our error or a defective product.

To initiate a return, please email [email protected] with your order number, the items you wish to return, and the reason for the return. We will provide you with return instructions and address information.

Subscriptions

Monthly Subscriptions

For monthly subscriptions to our premium content, artist communities, or other subscription services:

  • You may cancel your subscription at any time through your account settings or by contacting customer support.
  • Cancellations will take effect at the end of the current billing period.
  • We do not provide partial refunds for unused portions of the current billing period.

Annual Subscriptions

For annual subscriptions:

  • You may request a prorated refund within 14 days of the start of a new annual billing cycle.
  • After 14 days, annual subscriptions are non-refundable, but you may still cancel to prevent automatic renewal for the next year.
  • If you cancel a discounted annual subscription, you will not be eligible for the same promotional price if you decide to resubscribe later.

Events and Workshops

For in-person or live virtual events and workshops:

  • Cancellations made more than 14 days prior to the event date are eligible for a full refund.
  • Cancellations made between 7-14 days prior to the event date are eligible for a 50% refund or a full credit toward a future event.
  • Cancellations made less than 7 days prior to the event date are not eligible for a refund but may be eligible for a 50% credit toward a future event.
  • If you cannot attend, you may transfer your registration to another person at no additional cost by notifying us in advance.

If we cancel or reschedule an event, you will be offered a full refund or the option to transfer your registration to the rescheduled date or an alternative event.

Consulting and Custom Services

For art consulting, custom artwork, or other personalized services:

  • Deposits for custom services are non-refundable once work has begun.
  • If you cancel a custom service before work has begun, you may receive a refund minus a 15% administrative fee.
  • If we are unable to complete the service as specified in the agreement, you will be entitled to a full or partial refund, depending on the circumstances.

All custom service agreements will include specific terms regarding modifications, revisions, and cancellation policies that may supersede these general guidelines.

Refund Processing

When a refund is approved:

  • Refunds will be issued using the original payment method whenever possible.
  • Credit card refunds typically appear on your statement within 5-10 business days, depending on your financial institution.
  • For payment methods that cannot be refunded directly (e.g., certain international payments), we may issue store credit or use an alternative refund method.

We aim to process all approved refund requests within 3-5 business days of approval.

Exceptions

We reserve the right to make exceptions to this policy at our discretion. Exceptions may include:

  • Extended refund periods during holidays or special promotions
  • Special considerations for loyal customers or extenuating circumstances
  • Modified policies for bulk purchases or enterprise customers

Any exceptions granted do not constitute a waiver of this policy for future transactions.

Customer Satisfaction Guarantee

Your satisfaction is our priority. If you are not completely satisfied with your purchase for any reason, please contact our customer support team, and we will do our best to resolve the issue.

While we may not be able to offer refunds outside of the terms outlined in this policy, we are always willing to work with you to find a satisfactory solution.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services following any changes indicates your acceptance of the new terms.

The policy in effect at the time of your purchase will apply to that transaction.

Contact Us

If you have questions about our Refund Policy or would like to request a refund, please contact us at:

Email: [email protected]
Phone: +44 025 852 1423
Address: 3 Clark Glen, Nikkiport TS19 9ES, United Kingdom

We will respond to your inquiry as quickly as possible, typically within 1-2 business days.